Minister for Consumer Affairs Michael O’Brien is encouraging Victorians to shop smart this Mother’s Day and download the Consumer Affairs Victoria smartphone application MyShopRights before buying a gift for mum.
The MyShopRights application has been downloaded over 15,000 times and explains consumer shopping rights and retailer responsibilities. It can be downloaded to android or iPhone.
Mr O’Brien said the free application gave consumers and traders access to on-the-spot information about Australian Consumer Law (ACL), including consumer rights to refunds, repairs and exchanges.
“With MyShopRights, you can access information while you’re standing in the store making a purchase, keep photos of receipts to show proof of purchase, and set reminders for when lay-bys and payments are due or when gift vouchers expire,” Mr O’Brien said.
With gift vouchers being a popular Mother’s Day gift, the Minister advised Victorians to understand the terms and conditions when considering buying one for their mum.
“Remember to check the gift voucher expiry date and whether the voucher is refunded if the service provider goes out of business before the voucher is redeemed,” Mr O’Brien said.
Mr O’Brien also reminded online shoppers that they have the same rights and entitlements as if they would in a bricks and mortar store.
“For those who didn’t leave it too late and purchased a gift online for their mum, don’t forget that Australian Consumer Law applies to any products purchased online from an Australian service provider.
“If you have any difficulties with your online purchase, MyShopRights will give you the confidence to resolve disputes directly and know when you have a legitimate claim,” Mr O’Brien said.
To download the MyShopRights application, visit www.consumer.vic.gov.au